Accounting Business Service

Let expert advisor and author Jack Fox show you how to do ithow he did itwith a minimum amount of anxiety and cost Part blueprint, rule book, and game plan, Starting and Building Your Own Accounting Business offers hands-on, no-nonsense guidance from a leading expert on the actual day-to-day specifics of creating and marketing your own accounting businesswhile building a foundation for ongoing success. The book offers clear advice on designing a workable business plan, leasing and furnishing an office, as well as tips on prospecting for clients (where to find and rate them) and developing a fee structure (with advice on collecting fees). This bestselling guide, now in its Third Edition, cues you in on what to realistically expect and lets you shrink light-years of trial and error and keep several paces ahead of the competition. The new edition includes other valuable advice on successfully jump-starting your new accounting business: Selling techniques for the nonsalesperson Product and service presentations and techniques, with scripts How to assess the leading commercial computer hardware and softwarewith advice on selecting just the right equipment Structuring a formal Prospective Accounting Client Evaluation (PACE) Tips on using the Internet as well as innovative business software The book also provides such success essentials as action plans critical for the first year of a new business or for expanding a business and useful fingertip resources such as directories of suppliers (with Web site addresses). For the accountant interested in striking out on his own or the entrepreneur interested in expanding her business and garneringgreater profits, Starting and Building Your Own Accounting Business is the first step to making it happen.

Now more than ever, companies that want to stay competitive must deliver superb service to their customers. In Command Performance, leading business thinkers and executives provide valuable - and often unexpected - insights into achieving that goal. Featuring the most influential recent articles and interviews on quality service from the Harvard Business Review, Command Performance focuses on four major areas (Developing a Service Strategy, The Art of Quality Service Delivery, Delivering Quality Service in the Public Sector, and Linking Service and Profit). The contributors provide a range of timely, specific, and practical insights into what it takes to deliver quality service profitably and competitively. In addition, first-person accounts and profiles of individual firms provide inspiration and lessons from the field. Command Performance effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. Peter F. Drucker writes about how the economic landscape in the coming century will be dominated by nations with high productivity gains in knowledge and service. Frederick F. Reichheld uses the success of State Farm to demonstrate ways in which companies must revitalize their services in order to gain long-term customers. Harvard Business School professors Leonard Schlesinger and James Heskett describe a new model of the "service-driven service company", which designs business processes around workers with the closest customer contact. A twenty-five-step audit allows managers to determine how to implement successful service practices in their own companies. Other writers explore issues of delivering quality service in the public sectorarena. Peter Johnson analyzes the challenges he faced as the administrator of the Bonneville Power Administration in Portland, Oregon. Former New York City Police Commissioner Lee P. Brown describes that city's Community Patrol Officers Program.